Privacy Policy
This policy explains what information Sphere IPTV (“we”, “us”) handles when you visit iptvsphere.com or contact us to order or get support, and how we use it.
Information we collect
- Messages you send us on WhatsApp or Telegram, including your phone number or username, and the content of the conversation.
- Order details such as the plan you choose, your device type, and — for MAG boxes and some TV apps — your device's MAC address.
- Payment confirmation details needed to match your payment to your order. We do not store full card numbers.
- Service usage data necessary to operate your line, such as connection times and IP addresses used to access the service.
- Basic website data such as pages requested and technical information your browser sends, as recorded in standard server logs by our hosting provider.
How we use it
- To process your order, activate and renew your subscription, and send your login details
- To provide setup help and technical support
- To prevent misuse of accounts, such as unauthorised sharing of login details
- To keep the website secure and working properly
We do not sell your personal information.
Third-party services
When you contact us on WhatsApp or Telegram, those platforms process your messages under their own privacy policies. Third-party player apps you install are operated by their own developers, who are responsible for any data those apps collect. See our apps page for more on third-party players.
Cookies
This website does not use advertising or analytics cookies. If that changes, we will update this policy and, where required, ask for your consent.
How long we keep information
We keep order and support information for as long as your subscription is active and for a reasonable period afterwards to handle renewals, questions or disputes, unless you ask us to delete it sooner and we are not required to keep it.
Your choices and rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have additional rights under local data protection law. To make a request, contact us using the details on our contact page.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.